FEATURES AND BENEFITS

 

We understand that health care can be complicated, especially as people are becoming more involved in decisions related to their care and benefits.

At OptumRx, our members are surrounded with personalized tools and 24/7 support to empower them to make better choices and live healthier lives.

 

OptumRx App

The OptumRx App makes the online pharmacy experience as simple as possible. Consumers can easily:

  • Refill or renew a home delivery prescription
  • Transfer a retail prescription to home delivery
  • Find drug prices and lower-cost options
  • View prescription claim history
  • Review prescription order status
  • Locate a pharmacy

Download the OptumRx App now from the Apple® App Store or Google Play.

Watch how

 

Text Messages

My Medication Reminders is a text message reminder service designed to make it easier for individuals to remember to take their medication and refill or renew a prescription with OptumRx.

The text message program offers reminders in two ways: a daily reminder that can be set for any hour of the day to remind the member to take their medication; or a prescription specific reminder where the member can select from a list which medication they’d like reminders.

 

Online

OptumRx.com offers a one-stop shop for members to find pharmacy information, drug pricing information, and refill mail service prescriptions.

  • Refill and renew prescriptions
  • View prescriptions order status and claim history
  • Locate a participating retail pharmacy
  • Look up possible lower-cost medication alternatives and compare medication pricing options
  • Access drug information and health education resources
  • Set up email or text message reminders to take medications and order refills
  • Identify harmful drug interactions and FDA drug alerts
 

On Call 24/7

Our member-centric customer service model is designed to deliver the right service, to the right people, at the right time.

  • Experienced Team – Staffed with knowledgeable Customer Service Advocates
  • Award-Winning Training – Strong training program with tailored curriculum
  • Robust System – Customer Service Advocates are supported with innovative tools and a sophisticated communication system
  • Access 24/7 – Designated toll-free line, 24/7 every day of the year