Peer Support Services for Behavioral Health
Our peer services help people move from treatment to daily life and reduces re-admission.
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People have an
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idea of
what an addict might look like
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and someone who's
in a rehab or detox.
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They come in the room and they see me
and they're like, Yeah,
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this is another guy
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from my insurance company
to tell me what I need to do.
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And I tell them that I use drugs
and alcohol for 22 years,
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and they sit back in their chair
and they go, What?
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That's the magic of peer support.
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When you tell them who you are
and you watch that
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wall come down.
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Our roles
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within the health
plan is to literally partner
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with the individuals
that are receiving services.
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So if that individual needs community
resources.
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There is nobody better than a peer
support to be able
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to identify
what those community services are
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and travel with that member
to those organizations.
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They're really known
as the individual that's walking
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the step by step journey
with our members.
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Most of us are known
for being transparent
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with our stories in that there's
just this honesty that occurs.
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Being a person who has
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lived with HIV for nearly 30 years,
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it's an honor
and a privilege to be this age
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when most of my friends did
not make it out of their thirties.
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It became very clear to me
that I did not know how to cope.
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What used to be what we would call
party favors, you know,
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drugs and alcohol became the thing
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that kept me from being so afraid.
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Every day
I realized that I was in trouble.
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One day when I got out
of the hospital and went to the bar.
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Who does that?
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Homelessness for me
looked just like it does
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for most women who experience
homelessness for the first time.
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It's shocking.
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It's demoralizing.
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Really, It's a state of confusion.
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There wasn't a recognition
of my coping skills
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that I had developed my entire life.
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Were actually feeding
a diagnosis of extreme
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anxiety, swinging into very
serious depressive disorders.
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I started feeling like
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my life as I knew
it was never going to be the same.
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And I didn't know what to do
if I didn't have the peer encounter
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that I had.
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I don't know
that I would be sitting here
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today.
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Having peers come from different
backgrounds is very, very important.
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I often tell people I might not have
walked in your shoes,
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but I probably walked down
that same block.
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We come from the places where
the people that we serve come from.
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I think having peers
in our behavioral health system
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is not only important, it's essential
because peers understand
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the complexities of different
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diagnosis
and living through those complexities
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on a day to day basis
and different circumstances.
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But also peer support can
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and does drive down health care costs
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because people are using prevention
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rather than, you know,
after the fact, health care.
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There's a settling of oneself
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that occurs
when you're a peer support.
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There's a transparency that happens and that makes us
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better people.
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Doing this work has made me feel like
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I have the life that I only imagine
other people have.
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I'm a black gay man living with HIV
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with 20 years free from addiction.
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Life is good.
Peer Program Outcomes
As more states want peers as part of their plans, we have led the way in making these services available.
Outpatient usage
States saw an 11% decrease in outpatient usage.*
Inpatient usage
There was a 26% decrease in inpatient admissions.*
ER visits
States saw an overall 17% decrease in ER visits.*
Medications
There was an overall 20% increase in medication adherence.*
White paper
Peer support: Impact on behavioral health recovery
Optum supports peer services in mental health systems in over 20 states, creating better treatment adherence, fewer re-hospitalizations and lower costs.
*Optum Tableau Workbook: BH Case Management Internal monthly/quarterly performance review, 2021.