The path to 4+ Star performance
Focus on member experience to impact 2023 Star Ratings.
Member experience is a winning strategy
For 2023 Star Ratings, performance on the CAHPS measures will be the key differentiator between high-performing and low-performing plans. Read about why focusing on the member experience is a winning strategy for high-performing plans.
Find more information
More from "around the corner"
Articles and blogs
The customer experience trap
Learn why customer loyalty is decreasing while innovation in member experience is increasing.
White paper
The path to 4+ Star performance
Focus on member centricity to impact 2023 Star Ratings.