Video

Supporting people when they need it most

Learn how Optum helped a member find support after a loss.

play_arrow

Member Donnie’s Story Video

[Optum logo]

ON-SCREEN TEXT: Emotional Wellbeing Solutions

Supporting people when they need it the most

Donnie’s story

Donnie

My father was diagnosed with cancer. And I flew down there and spoke with his oncologist while he was still in the hospital. They said, "With aggressive chemotherapy, it's possible to extend that to one to two years." And so everyone was pretty optimistic, at least having a little more time with him. So he came home for one night and died the next day. It was so fast. One thing my husband noticed at the time was that I was not grieving, I was in logistics mode. I was making sure everything was taken care of because my mom was the one falling apart. But one day it just sort of all hit me at once and I broke down, and for a second didn't know what to do.

ON-SCREEN TEXT: I felt completely alone

I felt completely alone.

ON-SCREEN TEXT: Donnie called us for help

24 hours a day, our master’s level specialists are just a call away

Supportive

Confidential

Compassionate

I spoke with a very empathetic listener who was that reassuring voice on the other end, who almost immediately made me feel like you're not alone in this. I was able to utilize those resources to right the ship and really exercise that self care so that I could continue taking care of others.

ON-SCREEN TEXT: I’m eternally grateful

So I'm eternally grateful for the care that I received. The amount of help that I received just in this one issue that I had was life-changing.

ON-SCREEN TEXT: The help I received was life-changing

Please take advantage of this. It is what they're there for.

Optum logo

On-screen text: [LiveAndWorkWell.com]

This is a real member story based on Donnie’s experience receiving services from Optum Emotional Wellbeing Solutions, an employee assistance program. Support provided through Emotional Wellbeing Solutions is confidential in accordance with the law.

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room.

This program is not a substitute for a doctor’s or professional’s care. This program and its components may not be available in all states and coverage exclusions may apply. Optum is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are the property of their respective owners. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. Optum is an equal opportunity employer. Member story and image used with permission.

Providing life-changing support

While it’s getting easier to talk about mental health, it can still be a struggle to be open and vulnerable.

When Donnie’s father passed away suddenly following a cancer diagnosis, he went into logistics mode, putting other people’s needs before his own. When Donnie recognized he needed support, Optum was there.

Read Donnie’s story to learn more about his experience.

Download PDF

See how Optum can help support employee wellbeing and mental health

Request more information

This is a real story based on the member’s experience receiving services from Optum® Emotional Wellbeing Solutions, an employee assistance program. Member story and image used with permission.