LINA HENG: Welcome back. I'm Lina. I'm here with Raj, our SDOH solution expert. Hey, Raj.
RAJ MADHURE: Hey, there.
LINA HENG: Thanks for being here. So as we continue our conversation, how can we actually measure the impact of our SDOH solution and make more improvements?
RAJ MADHURE: You need to know that these programs are being successful, so the obvious ways that we look at the actual referral outcomes and see if we're helping people. But then we can tie them back to things like overall health outcomes, cost utilization, cost savings, and then we can wrapper all of that around all of the compliance and quality reporting programs that a customer is going to always have to do.
LINA HENG: That's very interesting. Now, what are the costs and funding arrangements associated to implementing the SDOH solution?
RAJ MADHURE: Lots of different ways. There's 50 states. Every state can be different. When we're fortunate, we can get a state or local government to fund SDOH programs for all of healthcare. If that doesn't happen, we'll often work with the leading healthcare organizations to get them to invest in SDOH, typically through their community benefit or philanthropic programs, so that they can get better value from those investments that they might already be making. And then as healthcare becomes more value based, we often are going to get investment from health organizations that are taking on risk, through those value based programs.
LINA HENG: Thanks for that explanation. Now, I'm just curious, how can we ensure that our SDOH solution aligns with those organizational goals and missions?
RAJ MADHURE: One of the first things that we do when we're talking to a customer is to understand, where are they currently making community and social care investments? I live in Southern California, here in Pasadena. I was talking to a hospital not that long ago. We went in to talk to them about a food services program. They acknowledged that food services were important in their community, but they, themselves, were more focused on mental health and housing services. So we said that we would focus on that as part of our screening programs, our predictive modeling, and we would prioritize those kinds of needs in the community for investment. So we can always be working with customers to develop outreach and screening and referral programs to focus on what their needs are.
LINA HENG: I think it's great to collaborate. What do you think some of the collaboration efforts that we can do with the community organizations so that we can address this in a broader scale?
RAJ MADHURE: I think a key thing to always be noting is that social care exists as its own industry. We need to work, as we bridge health and social care, we need to be working with community organizations, agencies, those that have already been doing SDOH. So, oftentimes, when we're building networks in a community, we're going to be working with United Ways and 211s, and other organizations that are already there. And so those, we can leverage those partnerships to build our resources and expertise.
LINA HENG: Yeah, definitely, collaboration and partnership is very important. So I also want to thank you for your collaboration and sharing your perspective on SDOH.
RAJ MADHURE: Thank you for having me.
