The path to 4+ Star performance
Focus on member centricity to impact 2023 Star Ratings.
Quadruple down on member experience
For 2023 Star Ratings, a member-centric culture will be the key differentiator between an average and a high-performing Medicare Advantage plan. Read about how adopting our three-point strategy can impact 2023 Star performance.
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The Customer Experience Trap
Learn why consumer loyalty is decreasing while innovation in customer experience is increasing.