[UPBEAT MUSIC PLAYING THROUGHOUT]
[IMAGE OF COLORODO COUNTRYSIDE]
[Text On Screen – Boulder Community Health is located 30 miles northwest of Denver, Colorado.]
[BILL MUNSON SPEAKING]
BILL MUNSON: The vision of Boulder Community Health
[Text On Screen – Bill Munson, Chief Financial Officer, Boulder Community Health]
is to partner, to create, and care for the healthiest community in the nation.
[VIDEO OF A MAN FISHING]
And our job is to not only take care of people
[VIDEO OF BOYS PLAYING BASKETBALL IN PARK]
who are going through illness,
[VIDEO OF RUNNERS RUNNING ALONG PATH WITH MOUTNAINS IN BACKGROUND]
but also help people live their full potential.
[Text On Screen – In 2021, Optum partnered with Boulder Community Health to help manage and evolve its revenue cycle operations, including transitioning its staff to be Optum employees.]
[VICTORIA RENDON SPEAKING]
VICTORIA RENDON: The staff were really scared.
[Text On Screen – Victoria Rendon, Director, Health Information Management, Optum]
Several of them thought about even leaving
[VIDEO OF A WOMAN IN MASK SPEAKING TO STAFF IN OFFICE]
because they didn’t want to start over and learn things again, learn new technology.
[VIDEO OF WOMEN IN MASKS LISTENING AND A WOMAN SPEAKING IN OFFICE]
[SOPHIA DOEBLER SPEAKING]
SOPHIA DOEBLER: I was very reserved about
[Text On Screen – Sophia Doebler, Health Information Operations Team Lead, Optum]
how this was going to work out for me in terms of my growth in the company.
[BEHRANG D. HARSINI SPEAKING]
BEHRANG D. HARSINI: You have a nonprofit organization
[Text On Screen – Behrang D. Harsini, Director of Revenue Cycle, Optum]
that supports a small, local community, partnering with one of the largest companies in the United States. How do those missions and those cultural aspects align?
[VIDEO OF A WOMAN WORKING AT A COMPUTER]
VICTORIA RENDON VOICEOVER: I think it’s hard sometimes to embrace change.
[VIDEO OF SOPHIA DOEBLER WORKING AT A COMPUTER]
SOPHIA DOEBLER VOICEOVER: But I decided I was just going to take it one step at a time and see where it goes.
[BEHRANG D. HARSINI SPEAKING]
BEHRANG D. HARSINI: Folks that were working in an organization that was rather small, have really grown in ways that I don’t think were possible without this partnership.
[SOPHIA DOEBLER SPEAKING]
SOPHIA DOEBLER: With Optum as a partner, there are definitely more career opportunities. There are more resources available to employees.
[VIDEO OF BEHRANG D. HARSINI SPEAKING WITH BILL MUNSON]
BEHRANG D. HARSINI VOICEOVER: And that really created a sense of there’s a path for me that’s beyond just a job at this organization.
[BEHRANG D. HARSINI SPEAKING]
BEHRANG D. HARSINI: I can move into a role that allows me to have a career.
[VIDEO OF SOPHIA DOEBLER WORKING AT A COMPUTER]
SOPHIA DOEBLER VOICEOVER: My a-ha moment with Optum was the tuition reimbursement program.
[SOPHIA DOEBLER SPEAKING]
SOPHIA DOEBLER: I’ve obtained my computer information systems degree and that’s very exciting.
[VICTORIA RENDON SPEAKING]
VICTORIA RENDON: I definitely feel that I have more opportunity in my personal career and I love it. And I didn’t expect that because I’ve worked at so many organizations where I did not get that.
[Text On Screen – In the first year of the partnership, BCH saw a $6 million revenue improvement and decreased employee attrition by 56%.]
[BEHRANG D. HARSINI SPEAKING]
BEHRANG D. HARSINI: My first job out of college was actually working for Boulder Community Health and I’ve come back and I’ve been able to serve in this role where I believe myself and everybody involved in the partnership, was able to drive some pretty material, you know, positive impact.
[VIDEO OF BOULDER COMMUNITY HEALTH FOOTHILLS HOSPITAL BUILDING]
[VICTORIA RENDON SPEAKING]
VICTORIA RENDON: Boulder is a very healthy community so it’s really important for BCH to be able to offer the services that support that health. It’s important and it’s valued.
[Text On Screen – Optum, Boulder Community Health]
[END MUSIC]
