Intuitive technology-driven cloud contact center
Optum® One Assist was created to improve communication channels for state Medicaid and HHS agencies. Built in the cloud and powered by artificial intelligence (AI), One Assist can respond dynamically to client needs. Improve operational efficiency and deliver a seamless user experience — all from one integrated platform.
One Assist meets stakeholder needs at every level
With One Assist, you can meet the nuanced needs of providers, members and state staff with a single solution:
- Providers: Providers can get support on questions about member enrollment and eligibility, EDI, incentive programs, utilization management, claims, prior authorization and more.
- Members: Members can get support on the status of their enrollment, utilization management, verifying prior authorization, scheduling appointments and other general service questions.
- State staff: State staff benefit from tech-driven services that help reduce contact center costs when combined with our expertise, trained agents, workforce management and cybersecurity programs.
