Optum Guide: a Health Advocacy Solution

Meet Optum Guide, an active approach to advocacy. Optum Guide is a carrier agnostic solution that helps members navigate their whole health and all their benefits, with compassionate and personalized support, removing hurdles and waste along the way, and connecting them to the right care at the right time. Grounded in Optum's unmatched clinical expertise, our care guides, clinicians, behavioral specialists, and research guides work in tandem to support each member individually, regardless of where they are in their journey. And we've made it easier than ever to engage. Members can connect with us by phone, chat, email, or through our app. Optum Guide connects with all of your benefit offerings, including medical, pharmacy, behavioral, financial, and more, whether they're purchased from us or elsewhere, keeping benefits and coverage information in one place. We're increasing engagement in clinical programs, too. Optum Guide proactively identifies members’ needs and provides personalized recommendations for them. And clinicians are available on demand to help manage conditions such as asthma, diabetes, or cancer, so members can focus on getting better. Confusion and uncertainty should never keep members from getting the care they need. With Optum Guide, we create a better healthcare experience every step of the way. This is our active approach to advocacy.