Certifications and Industry Partnerships

Optum Serve has earned a number of certifications and industry distinctions that help to enable the highest quality products and services for our customers, including:

CMMI Level 5 for Development and Services framework

Optum Serve Technology Services (OSTS) is an established CMMI® Maturity Level 5 organization for Development and Services frameworks. This signifies the organization prioritize the continuous improvement, process performances are “quantitatively managed,” which means that processes are controlled, measured and predictable for expedient, high-quality outcomes. These certifications demonstrate the organization’s commitment to high quality, reduced costs, consistent on-time delivery, greater productivity and overall greater solution and service satisfaction.

Certifications held by OSTS

• CMMI Development Level 5
• CMMI Services Level 5
• ISO 9001:2015 Quality Management System
• ISO/IEC 20000-1:2018 Service Management System
• ISO/IEC 27001:2013 Information Security Management System

ISO 9001:2015

The Lewin Group, part of Optum Serve, and Optum Serve Health Serves are certified to the ISO 9001:2015 standard for quality management systems. To be certified, these organizations demonstrated to independent auditors that their internal quality management systems include:

• Clearly stated quality objectives
• Defined processes and procedures for pursuing those objectives
• Systems to document performance
• Uniform review of performance against objectives
• Periodic review of the quality system itself
• A codified pursuit of continual improvement

For more information about the certification, visit The Lewin Group.

Amazon Web Services

Optum Serve through Optum Serve Technology Services has been a part of the Amazon Web Services (AWS) Partner Network (APN) since 2014 and achieved “Standard Consulting Partner” status in 2015. Optum Serve Technology Services achieved the partner status upgrade through a combination of:

• Demonstrated innovations on the AWS platform by our AWS DevOps Lab;
• Strong pool of certified AWS architects; and
• Successful deployment of federal government cloud projects on AWS GovCloud.

This elevated partnership status validates Optum Serve Technology Services proven capabilities to architect and deliver AWS Public and GovCloud solutions in a highly agile manner.

National Committee for Quality Assurance (NCQA)
LHI meets NCQA compliance standards for credentials verification services.

Utilization Review Accreditation Commission (URAC)
The LHI health call center is accredited by URAC.

Other Optum Serve certifications and industry partnerships include: