Customer service
See the FAQ below for answers to common questions.
Email info.fl@optum.com. We reply within 2 business days.
Call weekdays, 8 a.m.–5 p.m. ET.
Patient portal
Send a message. Get your medical records. Take care of your health, all from the comfort of home.
Online bill pay
If you got an Optum bill in the mail, you can easily pay your bill online. Please call us with billing questions at 1-877-807-8421, TTY 711.
Forms and resources
Find patient forms and helpful resources.
Our representatives are available by phone or email to answer nonmedical questions. We can also help you:
- Get directions to one of our clinics
- Share feedback about your care
For information on other topics, see the FAQ below. You can also use yourpatient portal to message your doctor, request prescription refills, get your medical records and more.
FAQ
Once you find a doctor near you, call us to make an appointment. Your doctor’s office will contact you about next steps, such as sending us your health records and what to bring to your appointment. Find a clinic near you.
Contact your doctor’s office for information about referrals. Look up your clinic's phone number.
If you get a bill from us in the mail, you can pay your bill online. If you have questions about billing, call us at 1-877-807-8421 TTY 711.
For billing questions, call the contact number listed on the bill you received.
For insurance questions, contact your carrier directly. If you have questions about which insurance plans your Optum clinic accepts, call your clinic directly
Please contact your Optum clinic directly to schedule, confirm or cancel an appointment. Find your Optum clinic.
Contact your clinic directly or call us at 1-844-852-9510 TTY 711.
For questions about refills, contact your Optum clinic directly or message your doctor using your Optum patient portal.
Our corporate office is located at 5130 Sunforest Drive, Ste. 300, Tampa, FL 33634.
Phone: 1-727-824-0780, TTY 711.
Toll free: 1-800-966-2811
For information about Optum Subrogration Services, see this page.
Disclaimer: If you have a medical emergency, call 911 or go to the nearest emergency room.