Care contact information by state
Find phone numbers, helpful links and other contact options.
Housecalls
Call the number on the back of your membership card for assistance.
Live and Work Well
Get support, answers and expert care for mental health and substance use disorders.
Phone: 1-800-557-5745
Website: Live and Work Well
NowClinic
Sign in for telehealth or call for customer support.
Phone: 1-877-550-1515
Website: www.nowclinic.com
More helpful resources and member support
Find a VA location or community care provider. Call for support or to schedule an exam.
Mental health screening
Free, private and anonymous mental health screening available through Mental Health America. Based on the results, MHA will provide information and resources to help.
If you're in a crisis or thinking about suicide, get in touch with someone immediately:
National Suicide Prevention Lifeline
1-800-273-TALK (8255)
En español 1-888-628-9454
1-800-799-4889 (TTY)
Text "HELLO" to 741741
https://988lifeline.org/
Substance Abuse and Mental Health Services
Administration (SAMHSA) National Helpline
Free and confidential mental health and substance abuse treatment referral and information services available 24/7 (in English and Spanish)
1-800-662-HELP (4357)
www.samhsa.gov/find-help/national-helpline
Crisis Text Line
Connect with a crisis counselor 24/7 via text
Text “HELLO” to 741741
www.crisistextline.org
Veterans Crisis Line
1-800-273-TALK (8255) and press 1
Text to 838255
www.veteranscrisisline.net
SAMHSA Disaster Distress Helpline
Crisis counselors available 24/7 for anyone experiencing emotional distress related to a natural or human-caused disaster.
1-800-985-5990
Text TalkWithUs to 66746
www.samhsa.gov/find-help/disaster-distress-helpline
Behavioral Health
Find help for mental health, substance abuse and employee assistance programs.
Phone: 1-800-557-5745
Website: Live and Work Well
Website: Salt Lake County
Website: San Diego
Find support for your dental benefits.
Phone: 1-877-816-3596
Find a provider with a specialty in chiropractic, physical therapy, occupational therapy, speech therapy, or complementary alternative medicine.
Phone: 1-800-873-4575
Website: Physical Health Provider Locator
Find answers to your questions about employer wellness reward activities and incentive plans.
Phone: 1-877-818-5826
Website: Rally sign in
Find the subrogation/right of reimbursement questionnaire related to the incident in your letter.
Phone: 1-866-876-2791
Website: Recovery Facts Questionnaire
Call the number on the back of your membership card.
Find free and confidential support for you or loved ones 24/7. Here’s how to get help:
Optum performs delegated medical management functions on behalf of certain Medicare Advantage plans. These activities may include review of medical necessity and appropriate level of care for services covered under such plans.
Care support information by state
Optum Arizona
Find providers and clinic locations
We moved to the MyChart patient portal in 2024. MyChart can be used to view medical records, pay a bill, message your provider, request refills, request or cancel appointments, and more. Find out what our change to the new patient portal means for you. Learn more about MyChart
Looking to pay a bill or view medical records from before October* or December** 2024?
- If you have billing questions, please call 1-800-765-8959, TTY 711.
- Sign in to FollowMyHealth patient portal
* Applicable to patients receiving care from Optum Arizona (excluding the below locations). Use these bill pay or patient portal links if your visit was before October 1, 2024.
** Applicable to patients receiving care from Apricus, Optum Primary Care Baseline, Dobson and San Tan locations. Use these bill pay or patient portal links if your visit was before December 1, 2024.
Find a MedExpress Urgent Care center near you.
Optum California
Find providers and clinic locations
Find patient support
Optum (formerly HealthCare Partners) and Optum Ambulatory Services Center (ASC)
Use this if you’re an Optum patient in LA or Orange County, or to pay a bill for an ASC visit. Your billing statement will say “Bill ID” in the upper right corner.
Formerly HealthCare Partners or AppleCare Medical Group
If you have an Optum (formerly HealthCare Partners or AppleCare Medical Group) portal account
Formerly Optum Care Medical Group
If you have an Optum (formerly Optum Care Medical Group) portal account
Formerly Optum Care Medical Group West Vista
If you have an Optum portal account and get care in Riverside, San Bernardino or San Diego County
Beaver Medical Group
Pinnacle Medical Group
Optum Colorado
Find providers and clinic locations
We moved to the MyChart patient portal in 2024. MyChart can be used to view medical records, pay a bill, message your provider, request refills, request or cancel appointments, and more. Find out what our change to the new patient portal means for you. Learn more about MyChart
Looking to pay a bill or view medical records from before December 2024?
- To view medical records for visits before December 1, 2024, visit FollowMyHealth patient portal.
- Pay a bill for New West Physicians in Denver
- If you have billing questions, please call 1-866-274-0907, TTY 711
- Pay a bill for Optum Colorado Springs
- If you have billing questions, please call 1-877-229-3448, TTY 711
- Pay a bill for Mountain View Medical Group
- If you have billing questions, please call 1-866-764-7729, TTY 711
Have questions for our team?
* For Colorado Springs and the Pikes Peak region, please call customer service at 1-719-522-1133, TTY 711.
* For the Denver metro area, please call customer service at 1-303-425-4680, TTY 711. Our representatives speak English, translation services are available.
Find care near you.
Find a MedExpress Urgent Care center near you.
Find information on patient support in Florida.
Find information on patient support in Idaho.
Call Optum Indiana at 1-317-580-6309, TTY 711 (local) or 1-888-255-2246, TTY 711 (toll free).
For billing questions, call 1-800-611-8036, TTY 711.
Visit our patient portal.
Sign in to pay a bill for services received March 16, 2024 or later.
Find care near you.
Find a MedExpress Urgent Care center near you.
Call Reliant Medical Group at 1-508-852-0600, TTY 711 (local) or 1-800-283-2556, TTY 711 (toll free).
Find care near you.
Visit MyChart, our patient portal.
Find a MedExpress Urgent Care center near you.
Find care near you.
Optum Nevada
Find providers and clinic locations
We moved to the MyChart patient portal in 2024. MyChart can be used to view medical records, pay a bill, message your provider, request refills, request or cancel appointments, and more. Find out what our change to the new patient portal means for you. Learn more about MyChart
Looking to pay a bill or view medical records from before December 2024?
Please call 1-800-765-8959, TTY 711.
Looking to view medical records from before December 2024? Use the links below to navigate to the appropriate patient portal.
To contact our New Jersey offices visit here.
Optum New Mexico
Find providers and clinic locations
We moved to the MyChart patient portal in 2024. MyChart can be used to view medical records, pay a bill, message your provider, request refills, request or cancel appointments, and more. Find out what our change to the new patient portal means for you. Learn more about MyChart
Looking to pay a bill or view medical records from before December 2024? Use the links below to navigate to the appropriate link.
Have questions for our team?
For information, call 1-505-900-0932, TTY 711. Our representatives speak English and Spanish.
To contact our New York offices visit here.
Optum Ohio
Call Optum Ohio at 1-614-794-4500, TTY 711 (local) or 1-833-319-9364, TTY 711 (toll free).
For Optum Ohio billing questions, call 1-800-611-8036, TTY 711.
Visit our patient portal.
Sign in to pay a bill for services received March 16, 2024 or later.
Sign in to pay a bill for services received received March 15, 2024 or before.
Unity Health Network
To contact Unity Health Network, fill out our contact form.
To contact GreenField Health:
Call 1-503-292-9560, TTY 711, or fill out our contact us form.
Use our portal to send a secure, private message.
To contact Oregon Medical Group:
Visit our contact us page.
Use MyChart (patient portal) to send a secure, private message.
To contact Portland IPA:
To contact Portland IPA, call 1-503-731-7500, TTY 711, or fill out our contact us form.
Use our portal to send a secure, private message.
Healthcare Associates of Texas
We've offered primary care to families across northern Texas for more than 25 years. Our focus is on delivering superior patient care.
MedExpress
We offer urgent care and employee health services to people of all ages from 8 a.m. to 8 p.m. daily. No appointment needed.
USMD
We provide patient-centered health care across North Texas, focusing on preventive care for healthier, happier patients.
WellMed
We're focused on bringing proactive, preventive health care to older adults in Texas, Florida and New Mexico.
Optum Utah
Find providers and clinic locations
We moved to the MyChart patient portal in 2024. MyChart can be used to view medical records, pay a bill, message your provider, request refills, request or cancel appointments, and more. Find out what our change to the new patient portal means for you. Learn more about MyChart
To pay a bill or view medical records from visits before October 1, 2024, contact the numbers below.
For medical records, call 1-844-638-4825 TTY 711.
For billing questions, call 1-800-765-8959 TTY 711.
*If your visit was before October 1, 2024 and your provider was Dr. Vogeler or John Moore from Sandy Family Practice before moving to Optum, visit Healow to view prior medical records or pay a bill.
To contact Optum Care Washington, formerly The Everett Clinic:
Call 1-425-259-0966, TTY 711 (local) or 1-800-533-7035 (toll free).
Use MyChart (patient portal) to send a secure, private message.
To contact The Polyclinic, doing business as Optum Care Washington:
Visit our contact us page.