Patient support for Optum Arizona

Please call the FollowMyHealth support desk at 1-888-670-9775, TTY 711. Or send an email to support@followmyhealth.com. We’ll send you a reply within three business days.

Your privacy is important to FollowMyHealth. They take every step to protect your privacy. FollowMyHealth is also careful to follow all federal and state privacy laws. 

Here's how FollowMyHealth makes sure your information is safe online:

• All of your information is encrypted, according to federal patient privacy laws. 
• With FollowMyHealth, you sign in with SSL (https) which is an industry standard for secure online communication.
• The first time that you create a FollowMyHealth account, you'll be asked to share some basic information. This information will help verify who you are. FollowMyHealth will not release or sell your information to other organizations, people, etc.
• FollowMyHealth can verify you without the need to create a new email address or information to sign in. This can be done if you sign in with:
  • Facebook
  • Google
  • Yahoo
  • LiveID
• FollowMyHealth will not use any information from third-party organizations other than what’s needed to help you get to your records.
• If you use Facebook, Google, Yahoo or LiveID to sign in, FollowMyHealth will not store your username and password. Your private information will only be stored by those sites.

There are a few reasons why you can’t find your test results:

• State law or system rules may limit what test results can be displayed. They include, but aren’t limited to: 
  • Hepatitis tests
  • HIV tests
  • Tests related to drug use
• Pathology tests (including PAP tests, biopsies) are released to FollowMyHealth based on your doctor’s orders.
• Radiology results (including X-rays, ultrasounds, CT scans, MRI scans and mammograms) are released to FollowMyHealth based on your doctor’s orders.
• We post results after your doctor has seen them. 
• If you want to see results for a child or family member, you'll need to switch to another account. Here’s how:
  • Click the drop-down arrow next to your name at the top of the screen.
  • Select the person's name for whom you want to view test results.

It may have something to do with how the medicine was entered into your health record. Your doctor may need to order for you.

Ask FollowMyHealth to add your pharmacy to the list. Here’s how:

1. In the "My Account" drop-down menu, select "Support".
2. In the "Support tab", select "Product Feedback".
3. In the "Product Feedback" tab, select "Suggestions".
4. On the "Patient Suggestions" page, ask to have your pharmacy added. Please include the pharmacy's address and phone number.

You can give someone permission to view your health records or act on your behalf in a health care setting. When you do, that person becomes your health care proxy.  

There are two kinds of accounts for someone who is your health care proxy:

• “Read only access” means your health care proxy can only view your information. 
• “Full access” means your health care proxy can view your information and make changes to your account. 

Here’s how to give your health care proxy or another person permission to sign in to your account:

1. From the "My Account" drop-down, select "Preferences".
2. On the "Preferences" screen, select the "Invite a Proxy" button. You will be given two choices:
   1. "Grant Read Only access." (This means your health care proxy can only read the information in your account.)
   2. "Grant Full access". (This means your health care proxy can read and make changes in your account.)
3. Type in the information needed. Click "OK" to send the invite to your health care proxy.
4. You must type in your health care proxy’s email address to send the invite to them.

There are two ways to stop new information from going to your FollowMyHealth account.

The first way is:

• Go to the "My Account" drop-down menu. Choose the "Connections" tab.
• On the "Connections" tab, find the name of the health care organization. Click on the "X" next to its name.

Please note: This will stop any new information from that health care organization from entering your FollowMyHealth account. Information that’s already in your account will stay on FollowMyHealth.

The second way is:

• Go to the "My Account" drop-down menu. Choose the "Preferences" tab.
• On the "Preferences" tab, you can permanently remove your account.

Please note: This action will permanently delete your account. It will also remove any health care proxy from your account and anyone else you have given permission to view your account.

Have questions or need help signing up? Call the FollowMyHealth support hotline at 1-888-670-9775, TTY 711. Or send an email to support@followmyhealth.com.